Sample policy for review — not a promise of manufacturer coverage. The final policy must identify the contracting seller, applicable law, the actual manufacturer warranty for each model and any statutory consumer rights. If this page conflicts with a signed sales contract or mandatory law, obtain legal advice before publishing.
Coverage
Before an order is accepted, Apex Emotos will identify in writing the warrantor, warranty period, covered components, start date, claim channel and whether labour, diagnostics, parts, transport or return freight are included. No warranty is represented as manufacturer-backed unless current written evidence confirms it for the model, seller and destination.
Typical exclusions to clarify
Subject to the actual manufacturer terms and applicable law, warranty terms may address normal wear, misuse, unauthorized modification, competition use, improper storage or charging, accident damage, consumables and repairs performed without approval. Exclusions cannot remove rights that the law makes mandatory.
How to submit a claim
- Contact support with order reference, model, serial/VIN, purchase date and destination.
- Describe the fault and provide photographs or diagnostic details requested.
- Wait for written instructions before dismantling or shipping a battery or vehicle.
- Keep receipts and shipping records and follow safe handling instructions.
Review before launch
Insert the actual legal entity, contact details, warranty durations by product, return address, response process and dispute route. Have this sample reviewed by qualified counsel before accepting orders.